Contact Center as a Service (CCaaS Meaning) is a subscription service installed in contact centers as a cloud-based CX solution. CCaaS helps contact…
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What is FIXML Online?
The FIX protocol is a messaging standard developed by the Financial Information Exchange. FIX – is used by trading partners that want to …
Continue readingThe Importance of Trade Surveillance
Trade surveillance helps the market players to monitor the trading pattern and investigate risks in the process. Surveilling the trading activity…
Continue readingCX Trends for 2022: Insights for the Modern Contact Center
The global halt, induced by the pandemic, transformed the industry narrative and strategies phenomenally. The respite propelled the leaders…
Continue readingThe Future of Post-Trade Processes
Post-trade processes have started to occupy the center stage as the solutions designed by various market entities are becoming prominent.
The…
Continue readingTips to Decrease Friction and Enhance Customer Experience
Companies that successfully implement a customer experience strategy achieve higher customer satisfaction rates, reduced customer churn,…
Continue readingThe Newest Strategy in the Block: Total Experience (TX)
Last October, when the reality of the pandemic became apparent worldwide, Gartner Inc released its top strategic technology trends for 2021. …
Continue readingThe Pandemic Effect: Best Practices to Tackle Hybrid Model Contact Center Work Culture
Make your hybrid contact center a lot more efficient with the significant advantages it offers.
The advent of the pandemic has forever changed …
Continue reading5 Key Considerations for selecting the Best AI chatbot | Sensiple
What is AI chatbot? AI or Conversational bots are a piece of software program that simulates human-like conversations with the aid of NLP.
The need…
Continue readingAI capability can reduce 60% efforts of HR Teams
Undoubtedly, there is an unexpected growth in artificial intelligence in recent times. At the moment, AI and automation have become complementary.…
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