Category: Customer Experience

The scene at major healthcare facilities today is vastly different from what it was five years ago. Gone are the days when you had to fill out forms

Companies that successfully implement a customer experience strategy achieve higher customer satisfaction rates, reduced customer churn,…

Last October, when the reality of the pandemic became apparent worldwide, Gartner Inc released its top strategic technology trends for 2021. …

Several factors affect the sustenance of a successful organization: product quality, durable professional agreements, efficient human resource,…

It is no overstatement that artificial intelligence is the popular talk of the IT industry. It has singlehandedly revolutionized every sector…

The insurance industry is witnessing a huge growth, which in India is expected to reach US$ 280 billion by 2020 according to a report by IBEF. This…

Heavy competition and newer customer-targeted technologies have forced companies to stay always a step ahead in retaining the existing and attracting…